Mobile Collaboration System
The system enables field workers the ability to share, diagnose, consult and resolve issues in real time with experts thousands of miles away at online environment. It includes video from the field to the expert at their desk, plus two-way audio and two-way screen markup collaboration software. Onscreen drawing is also possible to facilitate communication.
Benefits
- Increase productivity
- Reduce travel expenses
- Speed up overall project delivery by reducing leadtime
- Improve service quality and customer satisfaction
- Enable internal experts to share their knowledge and experience in frontline
- May also be used for internal training and mentorship
Features
There are three models of devices designed for different environment: indoor and light industrial usage like hospital; harsh environment like outdoor construction sites; extreme and hazardous locations like safe and explosion-proof device is needed. The followings are characteristiics of them:
- Hand-held wireless mobility
- Real time, high quality video stream for immediate collaboration
- 2-way audio through VOIP with both speakerphone and headset modes
- Outstanding optical performance featuring 10x zoom and 1 cm (1/2 inch) macro
- Advanced security, encryption and authentication features
- Recording capability, still image capture, on-screen drawing
- High resolution viewfinder with touch screen support
- Image sharing mode for low bandwidth network connections
- Bidirectional image and video file sharing between the field and the expert
- An intuitive touch screen user interface for easy operation in the field